How to buy tickets

Payment online by credit card (E-ticket)

To order tickets for GuideGuy.ru, Go to the main page. Next:

  • Select the appropriate event, date and time. You can find a view using filters, located on the left             
  • On the right side of the event, click "Buy"             
  • Specify the required number of tickets for the category of tickets you need. If you need to add tickets of other categories, then click "+ Add more" and specify their number. The total cost is displayed in the panel on the right.             
  • Select the payment method "Bank Card"             
  • Enter the name , phone and e-mail. Your e-mail will receive an e-ticket, and phone number is used as a unique identifier for the buyer and for urgent communication in case of cancellation, replacement or transfer of the event.             
  • Click "Pay"             
  • For one-stage payment: The system will redirect you to the bank page for payment. Payment time is 5 minutes.
  • For two-stage payment: You will receive an email with order registration, after the system confirms the order, you will receive an email with a link to payment. Payment time is 5 minutes.
  • After payment, an electronic ticket and an electronic cash receipt for payment will be sent to the specified e-mail.

To make a payment (enter your card details), you will be redirected to the payment gateway of JSC ALFA-BANK. Connection to the payment gateway and transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa or MasterCard SecureCode, to make a payment you may also need to enter a special password that comes to your phone in the form of an SMS from your bank, if the SMS does not come, you need to contact your bank to connect the 3-D Secure service. This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by JSC ALFA-BANK. The information entered will not be provided to third parties, except in cases stipulated by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the MIR, Visa Int. and MasterCard Europe Sprl payment systems.



Attention:

The e-ticket is valid only for a single pass to the Event. Do not allow unauthorized persons to reprint or copy the e-ticket, as they may use it before you! This document is as valuable as cash.

In order to prevent conflict situations, please bring with you an identity document (passport), the bank card with which the payment was made, as well as the mobile phone number provided during the ordering process.

Payment assistance:

SMS does not come with a payment confirmation code.

  • Sometimes SMS comes with a time delay.
  • This service is connected to the bank upon receipt of the card.
  • The service is called 3-D Secure.

We draw your attention to the fact that if you do not receive SMS with a payment confirmation code, then you need to contact the bank that issued your card.

Did not come to the e-ticket or e-check mail.

  • Sometimes tickets come with a time delay of 5-15 minutes.
  • Please check your SPAM folder in your inbox.
  • If the spam folder is empty, then you need to contact us by email. mail in the contact section, write the order number and request for re-sending the ticket or check.

We draw your attention to the fact that you enter the e-mail address 2 times, the first time on our site for an e-ticket and order status to come to you, and the second time you enter your e-mail address on the site of the Sberbank acquiring payment system You received an electronic cashier's check and an extract from the acquiring of Sberbank. Please verify that the e-mail is entered correctly in both cases.

The button "Pay" is not pressed.

  • It is necessary to fill in all the fields and put all the checkmarks.
  • Try to open the site in another browser.
  • Try clearing your browser’s cache.
  • If you came to the site from a mobile device, try to open the site on your computer.

We draw your attention to the fact that sometimes there are problems with pressing the Pay button in Internet Explorer browsers and Ipad - Iphone.